Platform Operating Regulations

Vietnam Local Tour Guide at https://www.vietnamlocaltourguide.com is operated by the Company. The platform provides an online environment for customers to find, request, and connect with guides and travel-service providers in Vietnam. Participants provide truthful information and comply with law, these Regulations, and the public policies on the website.

The platform operator; customers/users; guides and travel-service providers; and infrastructure or technical providers supporting the platform when applicable.

Customers visit the website, search and review guide/tour information, create or use an account when required, send a booking request with date/location/participant details, communicate with the provider to confirm service/price/cancellation/payment conditions, pay the provider directly, use the service, and submit reviews or complaints when needed.

Providers register and submit information/documents for verification, publish and manage permitted services, disclose accurate prices/conditions/limitations, accept or decline requests based on availability, perform the confirmed service, take responsibility for money directly received and any refund obligation, cooperate with complaints, and avoid prohibited content.

A booking request expresses customer interest. A transaction is confirmed when the parties agree at least on the service, time, location, price, cancellation/refund conditions, and payment method. The website stores or displays status according to its features. The Company does not collect or hold transaction money.

The Company reviews provider information and may request additional documents for regulated services. Potentially inaccurate or unlawful content may be corrected, hidden, or removed. Depending on severity, the Company may warn, request remediation, remove content, restrict features, suspend or terminate an account, retain handling records, and coordinate with authorities.

Complaints are accepted by email, phone, and public support channels. The Company verifies system data, requests explanations, supports resolution, and communicates an outcome or progress under the Complaints & Dispute Resolution policy.

Prices and conditions must be disclosed or confirmed before the service. The website does not provide online payment, collect or hold money. Customers pay providers directly. The direct recipient handles refunds when required; the Company supports verification and manages accounts/content within its operator authority.

The Company maintains the platform, publishes information and policies, manages accounts/content, receives complaints, applies prevention and enforcement measures, protects user information, stores necessary data, cooperates with authorities, and may pause features for maintenance, safety, or legal compliance.

Providers must keep information accurate, maintain applicable professional/business conditions, perform commitments, take responsibility for price/quality/service and money directly received, protect customer information, and cooperate with complaints. Customers may access public information, send requests and complaints, must provide accurate information, check price and conditions, pay according to the agreement, use services lawfully, and not misuse the platform.

The Company applies appropriate organisational and technical measures to protect systems and data, maintains backup and incident-recovery arrangements appropriate to its scale, and stores information and records for periods required by applicable law.

At the time these Regulations are published, the platform does not charge commission on customer-guide payments and does not collect service money. If membership, advertising, or value-added fees are introduced in the future, the Company will disclose the fee mechanism before applying it and complete required legal procedures.

These Regulations take effect when published on the website. The Company may update them to reflect actual operations or law and will publish a new version before or when it applies. Matters not covered are governed by current Vietnamese law.